The Capital One Experience Design Team invited me to speak to at their annual All Hands meeting and inspire their more than 650 designers, research, strategists, writers and front end developers about the power of craft. I shared with them one of my core tenants of my design practice which is that as designers not only can we use our powers of empathy for designers for our customers but also to become really great partners and to understand our stakeholders. I find that designers often forget that our design skills can be applied more broadly to solve so many problems!
Download my slides from All Hands here: