Transformation & Tradition: Re-Imagining the Customer-Agent Experience in Insurance

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I have had the pleasure of interviewing countless insurance agents/brokers across the globe and also equal numbers of insurance clients.  The one universal conclusion from my hours and hours of research is that the customer-agent experience in insurance is broken. In this Webinar, Jane Lindner and I explain how to use our human-centered approach to fix it.

Image courtesey of Cake & Arrow

Image courtesey of Cake & Arrow